We want you to be completely satisfied with your purchase. Most purchases can be returned within 30 days for a refund. Just contact us for an Return Authorization Number prior to return shipping. We will cover the cost of return shipping for defective items only, and will refund 100% of the purchase price. An unwanted, resalable item will be refunded 100% of the purchase price provided:
1) It is returned with all original documentation and packaging.
2) Manufacturer tags are intact.
3) It is in unused condition.
Returned items not meeting the criteria are subject to a 25% restocking fee. You will be responsible for shipping costs (each way) on unwanted items. Certain products such as teas, cups and mugs are non-refundable for health concerns. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at customer's expense.
You must notify us of damaged / defective products within 5 business days from the date of delivery. In the event that a product is defective or damaged in shipping, we will provide an equivalent replacement item. In some cases, the manufacturer may opt to replace a defective part rather than replacing an entire item. If a replacement is not available, we will issue a full refund including inbound and outbound shipping charges.
Products returned without an Return Authorization Number are subject to a 25% restocking fee, due to additional processing costs caused by unexpected returns. We appreciate your help in keeping our costs and prices low!